READ
Latest Policy
Privacy Policy
Updated Date: Oct 30, 2024, 12:00 AM
1. Introduction
Welcome to Bonobee.ai (“Bonobee”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (bonobee.ai), use our platform, or engage with our services (collectively, the “Services”).
We are committed to handling your information responsibly and transparently, in accordance with applicable privacy laws including the General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), and other relevant regulations.
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.
2. Data Controller
Bonobee.ai is the data controller for the personal data processed through our Website and Services.
Contact: hello@bonobee.ai Website: https://www.bonobee.ai
We collect information to provide our marketplace and AI-driven partner solutions effectively and securely.
A. Information You Provide Directly
Account Information: Full name, email address, company name, password, billing details.
Subscription Data: Plan type, payment status, renewal preferences, and invoices.
Partner Information: Marketplace listings, product details, company profile, and integration data.
Communications: Support inquiries, feedback, or partner onboarding requests.
Marketing Preferences: Opt-in status for newsletters and promotional content.
B. Information Collected Automatically
Usage Data: IP address, device type, browser, operating system, and actions performed on the platform
Log Data: Dates, times, and duration of platform access.
Cookies and Analytics: Tracking technologies to understand performance and engagement (see Section 12).
C. Information from Third Parties
Payment Processors (e.g., Stripe) for billing confirmation and fraud prevention.
Analytics Tools (e.g., Google Analytics, HubSpot) for website insights.
Partners and APIs for cross-platform integrations or authentication.
Purpose
Description
To register, verify, and manage your Bonobee account.
To provide marketplace listings, AI-driven tools, and integrations.
To process transactions, subscriptions, and invoices.
To resolve issues and communicate service updates.
To send newsletters, partner updates, and offers (only with consent).
To evaluate performance and enhance user experience.
To detect fraud, enforce Terms, and comply with law.
We process personal data only when a valid legal basis applies:
Contractual necessity — to perform our obligations under your subscription or service agreement.
Consent — for optional analytics, cookies, or marketing communications.
Legitimate interest — to improve platform security and usability.
Legal obligation — for tax, accounting, and compliance purposes.
6. Data Retention
Bonobee retains your personal information only as long as necessary for the purposes outlined:
Account and billing data: retained for as long as your account is active and for up to 24 months after closure.
Financial and tax records: retained for 7 years.
Communications and logs: retained for 12 months for service optimization.
After the retention period, data is securely deleted or anonymized.
We do not sell your personal data. However, we may share information with trusted third parties under strict data protection agreements:
Type
Purpose
Secure payment collection and subscription management
(e.g.,Stripe)
Site usage tracking and performance improvement.
User notifications, onboarding, and marketing (e.g., SendGrid, HubSpot).
When required by law, court order, or government request.
All third parties act as data processors and are bound by confidentiality and security obligations.
Your data may be transferred to and processed in countries outside your jurisdiction (e.g., the EU, UK, or US).
When data is transferred internationally, Bonobee ensures compliance with GDPR-approved mechanisms, including Standard Contractual Clauses (SCCs) and secure processing agreements.
Bonobee.ai integrates artificial intelligence to enhance partner discovery, insights, and automation.
How AI May Use Data
Process anonymized partner metadata for matching and recommendations.
Analyze aggregated usage patterns to improve platform algorithms.
Support chat-based or automated support features.
What AI Does Not Do
It does not use customer-uploaded confidential data to train public AI models.
It does not share or expose private business data to external systems without explicit consent.
All AI outputs are governed by Bonobee’s internal Data Ethics and Fair Use Policy.
Human Oversight
AI decisions are reviewed and auditable to prevent bias or unintended exposure.
Bonobee.ai integrates artificial intelligence to enhance partner discovery, insights, and automation.
How AI May Use Data
Process anonymized partner metadata for matching and recommendations.
Analyze aggregated usage patterns to improve platform algorithms.
Support chat-based or automated support features.
What AI Does Not Do
It does not use customer-uploaded confidential data to train public AI models.
It does not share or expose private business data to external systems without explicit consent.
All AI outputs are governed by Bonobee’s internal Data Ethics and Fair Use Policy.
Human Oversight
AI decisions are reviewed and auditable to prevent bias or unintended exposure.
For business and enterprise clients, Bonobee provides a Data Processing Addendum governing how we process and safeguard customer data.
Key Provisions
Bonobee acts as the Data Processor; the client acts as the Data Controller.
Data is processed only on documented instructions of the Controller.
Clients may request audit rights and deletion of data upon contract termination.
Breach notifications will be provided without undue delay, in accordance with GDPR Article 33.
To request a copy of Bonobee’s standard DPA, contact hello@bonobee.ai.
Under GDPR, CCPA, and similar laws, you have the following rights:
Erasure – Request deletion (“right to be forgotten”).
Restriction – Limit data processing in certain cases.
Portability – Receive your data in a machine-readable format.
Objection – Opt out of processing based on legitimate interests.
Withdraw Consent – Revoke consent for marketing or optional analytics.
For California residents (CCPA/CPRA):
You may also request to know categories of personal data collected, request deletion, and opt out of “sharing” for advertising purposes.
Bonobee uses cookies and similar technologies to operate the platform, analyze usage, and enhance experience.
Types of Cookies
Type
Purposetion
Required for platform functionality and authentication.
Measure site usage and technical performance
Remember preferences and settings.
Marketing Cookies
Track engagement with marketing campaigns (only with consent).
You can modify cookie preferences through your browser or by using Bonobee’s Cookie Settings Panel.
For more information, visit our separate Cookie Policy page.
We employ industry-standard technical and organizational measures to protect your data:
Continuous monitoring for unauthorized access or vulnerabilities.
Regular security audits and penetration testing.
While we strive to safeguard all data, no system is completely secure. Users share information at their own risk.
Bonobee.ai is intended for users aged 18 or older.
We do not knowingly collect personal data from minors.
Our Website may contain links to or integrate with third-party websites, APIs, and partner applications.
Users should review third-party privacy policies before interacting with them.
Bonobee may send marketing or partner updates to users who have explicitly opted in.
You can unsubscribe at any time via the “Unsubscribe” link or by emailing hello@bonobee.ai.
Bonobee may use limited automated processing to personalize partner recommendations or AI-generated insights.
However:
Automated processing does not have legal or significant effects on users.
Users can request human review of automated decisions by contacting Bonobee.
In the event of a data breach, Bonobee will:
Notify affected users and authorities within 72 hours (GDPR standard).
Provide information on the scope, impact, and mitigation actions.
Cooperate fully with authorities to ensure resolution and prevention.
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The updated version will always be posted on this page with the effective date.
Material changes may also be communicated via email or in-app notification.
If you have any questions, concerns, or requests related to this Privacy Policy, please contact:
📧 Email: hello@bonobee.ai**
🌐 Website: https://www.bonobee.ai
Bonobee commits to:
Transparency in all data practices.
Compliance with GDPR, CCPA, and international privacy frameworks.
Secure data processing and ethical AI governance.
Immediate responsiveness to data rights and deletion requests.
